Tuesday, August 04, 2015
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Customer service training to start in January

Attitude, communication and conflict resolution will be among the topics covered in a series of customer service training courses offered through Antelope Valley College’s Corporate and Community Services program beginning in January.

Ten, eight-hour courses will be offered at the college’s sites in Palmdale and Lancaster. People may take a single class or all 10 of the classes offered.

In addition, anyone who signs up for any two of the classes will receive a 10 percent discount off the regular price of $50 per class. Also, similar courses have been grouped together in pairs.

The courses include:

“Attitude in the Worplace,” offered 12:30-4:30 p.m. Jan. 4 and 6 at the college’s Palmdale Site, 1529 E. Palmdale Blvd. Instructor Meena Datta will explore the causes of negative attitudes and techniques to improve the attitudes.

“Ethics and Values in the Workplace” will discuss how values influence actions when the class meets 12:30-4:30 p.m. Jan. 12 and 14 at the Palmdale Site. Chris Hamilton will lead the class, which is recommended to be taken with the “Attitude in the Workplace” course.

“Customer Service in the Workplace” will be offered both in a bilingual (Spanish-English) format and in English to provide people enhanced sales skills and other skills related to serving and retaining customers. The bilingual course will be offered 12:30-4:30 p.m. Jan. 5 and 7 at AVC’s Palmdale Site and 8 a.m.-5 p.m. Jan. 9 at the Lancaster campus, 3041 W. Ave. K, Lancaster. The English version will be held 12:30-4:30 p.m. Jan. 19 and 21 at the Palmdale Site.

“Communication in the Worplace,” which is recommended for pairing with “Customer Service in the Workplace,” will be offered 12:30-4:30 p.m. Jan. 8 and 15 at the Palmdale Site. Topics will include verbal and nonverbal communication as well as listening skills.

“Conflict Resolution in the Workplace” will be held 8 a.m.-5 p.m. Jan. 16 at AVC’s Lancaster campus. Instructor Violet Christopher will discuss attitudes and behavior that create conflict, as well as how to deal with difficult people. 

The conflict resolution course is recommended for pairing with “Decision Making and Problem Solving in the Workplace,” 8 a.m.-5 p.m. Jan. 23 at the Lancaster campus. Instructor Maximo Dueno will discuss various techniques and how to encourage creative thinking.

“Time Management in the Workplace” will offer practical tips on prioritizing, identifying time wasters and setting goals. The class meets 12:30-4:30 p.m. Jan. 25 and 27 at the Palmdale Site.

"Stress Management in the Workplace” meets 12:30-4:30 p.m. Jan. 26 and 28 at the Palmdale Site. Instructor Joyce Maiden will discuss recognition of stress, its causes and stress management.

“Managing Organizational Change in the Workplace” will be taught by Sarah Kelly 8 a.m.-5 p.m. Jan. 22 at the Lancaster campus. The course will examine stages of change and how to manage organizational change.

The final course, “Team Building,” will examine common problems encountered by teams and various team player styles when it meets 8 a.m.-5 p.m. Jan. 30 at the Lancaster campus. Jim Bowen is the instructor.

Students may register online at http://www.avc.edu/academics/ccs/ or contact Corporate and Community Services at (661) 722-6300, ext. 6584.