Employee Self-Service FAQ

1. When does AVC go live with Employee Self-Service Banner 9?

August 1, 2025

2. Can I keep using Employee Self-Service 8?

Unfortunately, no. We are transitioning from Employee Self-Service 8 (SSB8) to Employee Self-Service 9 (SSB9) because SSB8 will no longer be supported. That means it will no longer receive regulatory updates, security updates, fixes to defects, etc.

For a secure, safe, up-to-date Employee Self-Service experience we have to move to Employee Self-Service 9.

3. How do I get to Employee Self-Service?

The Employee-Self Service Dashboard can be reached through the MyAVC Dashboard.

Login into https://my.avc.edu/dashboard

Look for the Tools menu along the left side of MyAVC Dashboard.

Find Employee (SSB 9) and click the triangle to expand the drop-down menu:
 

Then click Employee Self-Service Main Menu:
 

From the Employee Self-Service Dashboard, you can also bookmark it for future access if you prefer using bookmarks.

4. How do I enter my time and submit my timesheet?

The Employee Self-Service Dashboard has an area called My Activities.

In the My Activities section is the Enter Time button.

Click Enter Time to open the timesheet page and enter time or submit your timesheet.
 

5. There’s a Request Time Off button in the new Employee Self-Service. Do I use this button to request time off instead of the Notice of Absence (NOA)?

Even though the new version of the Employee Self-Service Dashboard has a Request Leave button, you still need to submit your NOAs through Adobe Sign as usual.

6. How can I get help with the new Employee Self-Service 9?

There are multiple ways to obtain help. There are Employee Self-Service Banner 9 training videos found under the Technical Trainer's Canvas shell. The links are below. Additionally, you can reach out to Greg Krynen, our IT Technical Trainer, and he can assist you.

• What is Self-Service:
  https://avc.instructure.com/courses/19/modules/items/2420997
   
• Employee Self-Service Banner 9:
  https://avc.instructure.com/courses/19/modules/items/2478382
   
• Leave Balances:
  https://avc.instructure.com/courses/19/modules/items/2479247
   
• Pay Information:
  https://avc.instructure.com/courses/19/modules/items/2479248
   
• SSB - My Activities (Timesheet and Leave Request):
  https://avc.instructure.com/courses/19/modules/items/2479249

7. What if something doesn’t seem right on my new Employee Self-Service 9 page(s)?

Please reach out to PCT.

8. I bookmarked the Employee Self-Service pages that I regularly use. Will those bookmarks still work?

No, after July 31, 2025 any Employee Self-Service 8 bookmarks you have will no longer work. The new Employee Self-Service pages (like timesheets, leave balances, pay stubs, etc.) are different pages located in different places than the Employee Self-Service 8 pages.

You will need to update your bookmarks with the new pages.

9. How do I see and update personal information like my address and phone number with the new Employee Self-Service?

Personal Information lives in two places with the new Self-Service. One of those places is on the Employee Self-Service Dashboard. Near the top left of the page, across from the displayed leave balances, look for your name and the My Profile button below it.
 

The My Profile button takes you to your profile page with an overview of your personal information, including your 900 number. You cannot edit any information from here.

The other place personal information is viewable is from the General Self-Service module. General Self-Service pages are shared by employees and students, which impacts what shows here and whether it can be changed through the page.

One of the pages included in General Self-Service is the Personal Information page, which has a tile available on the General Self-Service landing page.
 

Clicking the Personal Information tile will take you to the Personal Information page which lists much of the same information as the Employee Self-Service Dashboard’s My Profile page does. But from the Personal Information page you can edit some of your personal details.

Employees who need to change or update personal details that aren’t editable through this page should contact People, Talent, and Culture (PCT) for guidance.

The General Self-Service page can be accessed through the 4 squares in the upper left of the self-service pages:

1. Click the four squares
 

2. Click anywhere on the row that says Banner
 

3. Click anywhere on the row that says Personal Information