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Welcome to Antelope Valley College's Online Counseling Services.  WE ARE LIVE for ONLINE COUNSELING SERVICES.  Online Counseling, aka Cranium Cafe, is a web-based service which uses webcam and audio to supplement the in-person counseling experience.  With a full-service, online appointment, it allows students to connect with a counselor, and complete all services that are available in the traditional, in-person counseling format.  Online CHAT for Counseling is also available for students to ask quick, general, counseling-related questions.  

Cranium Cafe Basic Instructions:

  • Video Meeting Requirements:
    • Use a smart phone, tablet, laptop or desktop computer which has Chrome or Firefox as your web browser (Chrome is preferred)
  • Shut down all other webpages for a faster connection
  • Have a microphone and webcam activated
  • Test your webcam and audio prior to the meeting here
  • Please review appropriate Netiquette (screen reader version
  • If the Informed Consent Box is not fully visible, please your browsers zoom function for a smaller setting    

How to initiate a Walk-in / Express virtual counseling:

Step 1: Click the “Knock on Door” button on the counselor’s Cafe card

Step 2: Current students should login with your student ID and prospective student can create an account through the login page

Step 3: Wait for pop-up chat window to appear to start the session

Step 4: Click on the Enter Meeting or Enter Lobby button within the chat box

Video chat with Transfer Center on Cranium Cafe

Please Read First.  Cranium Cafe Online Counseling Notes

Cranium Cafe Online Counseling Instructions.pdf

eMail Counseling for Online Counseling Questions


Knock on My Door


Camera and Microphone Settings


Document Upload and Screen Share Tutorial


Cranium Cafe Virtual Lobby Tutorial 


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