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Please Read First.  Cranium Cafe Online Counseling Notes

Cranium Cafe Online Counseling Instructions.pdf

eMail Counseling for Online Counseling Questions

 

Knock on My Door

 

Camera and Microphone Settings

 

Document Upload and Screen Share Tutorial

 

Cranium Cafe Virtual Lobby Tutorial 

 

Hear What Others Have to Say

 

Online Counseling

Welcome to Antelope Valley College's Online Counseling Services.  WE ARE LIVE for ONLINE COUNSELING SERVICES.  Online Counseling, aka Cranium Cafe, is a web-based service which uses webcam and audio to supplement the in-person counseling experience.  With a full-service, online appointment, it allows students to connect with a counselor, and complete all services that are available in the traditional, in-person counseling format.  Online CHAT for Counseling is also available for students to ask quick, general, counseling-related questions.  

Cranium Online Counseling Planned Hours: 

Spring Semester (ends 5/31)

Tuesdays 8am-Noon

Wednesdays Noon-4pm

Video chat with General Counseling Center on Cranium Cafe  

Cranium Cafe Basic Instructions:

  • Video Meeting Requirements:
    • Use a smart phone, tablet, laptop or desktop computer which has Chrome or Firefox as your web browser (Chrome is preferred)
  • Shut down all other webpages for a faster connection
  • Have a microphone and webcam activated
  • Test your webcam and audio prior to the meeting here https://my.craniumcafe.com/pre-meeting-check
  • Please review appropriate Netiquette (screen reader version)       

How to initiate a Walk-in / Express virtual counseling:

Step 1: Click the “Knock on Door” button on the counselor’s Cafe card

Step 2: Current students should login with your student ID and prospective student can create an account through the login page

Step 3: Wait for pop-up chat window to appear to start the session

Step 4: Click on the Enter Meeting or Enter Lobby button within the chat box

Last updated: June 6, 2018